The rug was damaged when I received it. I was going to return it, but it's such a hassle, I'm keeping it with the imperfection. It's going under my dining table. It won't be noticed, but it just irritates that they are charging $100 for a smallish rug of poor quality.I'm not sure why people have had negative experiences. This rectangular rug is soft and arrived rolled up, not folded. I rolled some packing tape so it was sticky on both sides. It's holding down the corners. I like the understated design, and it was the only low pile rug I liked. I'm happy with my purchase.I liked the print but it was too busy for my area. The rug was not thick enough for me and did not look good where I wanted to put it. You will need a rug pad underneath. It takes a bit of bending and molding the rug so it will lay flat. I needed rug tape as well. I wanted to return it however, I found out that I would have to pay for it myself. The rug was $49 and it would have cost $46.53 to return it and it wasn't worth my time and money. I kept it rather than sending it back. I should have looked at the return policy, so it's my fault. I assumed it would not be an the issue for me. I was wrong. I will review return policies more in-depth before purchasing going forward.This rug is on the thin side and I absolutely hated how they rolled and wrapped it. I had to tape it down to my floor for a few weeks to get it to completely flatten out.This rug should have been 100 dollars or less, and MAYBE I would have accepted it's low quality. First of all, it arrived folded with hard creases so that it was a specific size for shipping. It wasn't rolled. The wrinkles have yet to come out. Not to mention the rug is thin and not plush AT ALL. Its not as nice as i had hoped unfortunately and now i have to go through the process of returning it. Don't expect much from this rug if you want something high quality.To further top it off, when you try to return it, they make you pay for shipping even though they send you damaged goods! Their customer is THE WORST.UPDATE: thankfully amazon sponsored the return for me (which was over 130$) and i got a new rug from the brand which i highly recommend called Safeiah ( i think that's how it is spelled). Eventually rugs.com refunded me for the cost of the rug but unfortunately i won't get my wasted time back. TRUST ME, this rug is not worth the effort .... This rug is worth 50$ and should be sold at Ross or something. Its not the rug youve always dreamed about, its the rug you buy in a pinch when you're short on cash for 50$ not what they're charging here. The wrinkles never came out in the 2 Weeks i gave it a chance, and it just angered me to keep dealing with a defective, low quality item, so i mustered Up the energy to package it back up and waste HOURS processing this stupid rug. Haha I'm over it now but JEEEEEZ!!!!It is a very pretty rug. I just wish that it was stiffer - the corners just do not lie flat. No matter how much I try by putting books, etc on the corners for a couple of days, they curl back up and are a potential tripping problem.Excellent customer service.The rug arrived with the edges dirty from the travel. The rug is so lovely, I was disappointed that it got so dirty. I contacted the seller, and pointed out that it hadn't been packaged properly. They were gracious and offered to replace it. The effort to rewrap and send it back was daunting. They met me half way and gave me back $20.00 so I could get it cleaned.It was worth keeping it and cleaning it.Just as depicted. Beautiful.I still have not gotten the ends of the rug to lie completely flat on the end in spite of everything I did to make that happen. My next thing I may do is tape the ends down.